Plans & Billing

Kiomon bills per organization, not per user. Every account comes with a personal organization (your default workspace container), and you’re billed for the organization you’re looking at. Pro is a flat $19/month and includes up to 5 members; each team member beyond the first 5 adds +$5/month.

There are two self-serve plans — Free and Pro ($19 / month, 5 members included) — plus a contact-gated Enterprise tier for organizations.

Organizations are the billing unit

• Everyone gets a personal organization at signup. Your personal workspaces live inside it, and “your plan” is that org’s subscription.
• A team organization you create is a separate billing entity — it starts on Free even if you’re Pro on your personal org. Upgrade it explicitly (each org is billed independently).
• Members don’t need their own plan. If you join a team org that’s on Pro, you work with full Pro limits inside its workspaces, whatever your personal plan is. Your personal org (and personal workspaces) keeps its own plan.
• Spaces resolve to exactly one org, so there’s never a “user plan or org plan?” question — it’s always “which org is this workspace in?”

The 14-day Pro trial

Every new account gets a self-managed Pro trial:

• Granted automatically at signup — no card required
• You’re treated as Pro for 14 days (status trialing)
• When the window closes you fall back to Free automatically — nothing is deleted, you just lose Pro capabilities
• If you upgrade (or cancel) mid-trial, the trial flag becomes inert and billing takes over

The plan comparison

Limits apply per billing entity (a personal org, or a team org summed across its workspaces).

Capability	Free	Pro (incl. trial)	Enterprise
Price	$0	$19 / month (5 members included)	Custom (contact)
Org members	up to 5	5 included, then +$5 / member / month	unlimited
Max documents	3,000	150,000	1,000,000
Weekly documents	500	30,000	1,000,000
Daily documents	120	6,000	200,000
Storage	300 MB	15 GB	100 GB
Workspaces	5	50	500
API keys	2	25	50
Connectors	❌	300	1,000
Auto-linking (knowledge graph suggestions)	❌	✅	✅
Manual document linking	✅	✅	✅
Daily AI budget (tokens, all surfaces)	100K	2.5M	effectively unlimited
Per-turn AI context cap (tokens)	20K	80K	effectively unlimited
Agent chat turns / day	20	400	Same as Pro
RAG asks / day	(capped)	25× Free	Same as Pro
Search queries / day	(capped)	5,000	Same as Pro
OpenAI-compatible chat / day	30	2,000	Same as Pro
OpenAI-compatible embeddings / day	200	10,000	Same as Pro

Seats

Pro is a flat $19/month that includes up to 5 active members. A team org seats every active member, so the first 5 cost nothing extra — only membership beyond that is billable.

• 5 seats included — your personal org is one of them; a 2–5 person team org pays the same flat $19 as a solo user.
• Extra seats — when upgrading you can add seats beyond the 5 included (e.g. +5, +10, +25) at +$5/month each; the seat add-on is part of the same checkout. On an existing Pro org, admins adjust extra seats right from Settings → Organization and the change is billed from the next renewal.
• Adding members — inviting someone beyond your seat capacity is blocked until you add more seats (the invite shows an “add seats / upgrade” message). No surprise overage charges.
• Removing a member frees their seat immediately — no proration math.
• Free orgs hold up to 5 members; the 6th invite is blocked with an upgrade prompt.
• Legacy Pro orgs that predate seat pricing keep unlimited capacity until an admin adds seats.

The Enterprise tier

Enterprise is a contact-gated plan — there is no self-serve checkout. Teams and agencies that need scale talk to sales and get a tailored package: per-client isolated workspaces, team SSO/SAML, dedicated storage & data retention policies, high-throughput MCP concurrency, dedicated support with an SLA, and custom onboarding. Quotas are effectively unlimited (the table above is the hard ceiling, not a wall you’ll hit).

• Assignment — Enterprise is provisioned by the Kiomon team on your account (sales-assigned; it is never purchased through the checkout).
• Billing — custom terms agreed with sales, separate from the monthly Pro cycle.
• Contact — reach us via the contact page or the dashboard’s Contact Sales card under Billing.

How quotas are enforced

Quotas are enforced on every write path, not just in the UI — the API, MCP, extension, and dashboard all share the same rules:

1. Your effective plan is derived from the workspace’s org subscription (or your personal org’s) — never from a member’s own subscription.
2. Usage counters — totals (total/weekly/daily/storage) aggregate across the billing entity’s workspaces and are checked before every ingest.
3. Storage gate — updates that grow your library are checked too.
4. Capability + member gates — connectors (Pro-only), API keys, workspaces, auto-linking, and org member seats are checked at creation/invite time.

AI usage is token-metered, not just request-capped

Counting requests (turns/day) only bounds how often you can ask — but LLM cost scales with the context, so Kiomon also meters tokens against a daily budget shared by every AI surface (agent chat, Q&A, the OpenAI-compatible API, and briefings):

• Org-aware — a chat inside an org workspace draws from the org’s budget (all members share one pot, matching how plans resolve); your personal workspaces draw from your personal org’s budget.
• Pre-flight gate — before a turn starts, the estimated prompt is checked against the remaining budget (fast 402/429 instead of a doomed stream); the agent loop re-checks before every Gemini step, so a runaway tool loop can’t outspend the day.
• Real metering — actual token counts from Vertex usageMetadata are recorded after every turn; the meter in Settings → Usage shows used/remaining with a tokens/day budget.
• Upgrade friction, not punishment — Free is generous for real use (≈100K tokens/day ≈ 20 typical agent turns) but a hard wall for abuse; Pro gets 25× and Enterprise is effectively unlimited.

You’ll never silently lose data: hitting a cap returns a specific message (e.g. “Weekly document limit of 500 reached. Upgrade to Pro to remove this cap.”) and the dashboard surfaces an Upgrade required dialog.

Usage visibility

The dashboard shows live usage (documents, storage, AI budget) in Settings → Usage, seat/member capacity and the plan card under Settings → Organization, and historical metrics on the Insights page.

Upgrading / managing the subscription

Billing runs on Dodo Payments, per organization:

• Checkout — the dashboard opens a hosted checkout for the flat $19 Pro subscription (5 members included) with an optional extra-seat add-on. After payment, the org’s plan flips to Pro immediately.
• Portal — manage, upgrade, downgrade, or cancel from the customer portal. A downgrade keeps access until the period ends; invites are blocked while over the Free member cap.
• Status — GET /api/billing/subscription returns your personal org’s plan, status, and period end; GET /api/orgs/:id/billing returns the same for any org you admin, plus seats and members for the capacity meter.
• Verification — checkout returns are verified server-side before your plan updates.